Why Thread from Process Matters Is a Game Changer for Inbound Faxes
Thread
The Problem
Most organizations still rely on outdated, manual workflows to manage inbound faxes, particularly in industries such as healthcare, law, and government.
Staff must:
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This leads to:
- Delays in care or action.
- Misrouted or lost documents Excessive labor costs.
- Compliance and audit risks
The Thread™ Solution
Thread is an end-to-end automation service.
That digitizes and streamlines the entire inbound fax process from reception to data delivery using a mix of AI-driven classification, intelligent data capture, and human-in-the-loop (HITL) verification.
Who we help
Here’s how it works:
Classify: AI determines the document type (clinical vs. non-clinical).
Extract: Key data is pulled using IDP (intelligent document processing).
Verify: Human reviewers validate edge cases for accuracy (as needed)
Deliver: Thread creates a structured HL7 or fhir message with metadata and sends the document to the right system (e.g., Epic, EMR, ECM).
Track: Document status is visible and auditable, including digital signature capture when needed.
What Makes Thread Different?
Who It’s For
Supports clinical & non-clinical faxes in the same workflow
Web-based viewer with SSO support for fast, secure access
Human-verified accuracy ideal for sensitive or regulated data
Digital signature capture—perfect for documents requiring physician sign-off
Integrates with Epic and many other EMR and LOB applications
Purge rules & compliance built-in (e.g., auto-delete after 90 days)
The Impact
One client reduced turnaround time from 72 hours to 2 hours, eliminated print/scan steps, and reallocated staff to higher-value tasks—all while improving compliance and traceability.
Perfect For:
- Healthcare orgs processing 100s to 1000s of faxes daily.
- Legal teams routing case-related documents.
- Revenue Cycle teams dealing with incoming claims/documents.
- Any organization seeking secure, scalable, fax-to-data transformation.
expert –
Join Process Matters Today. Getting More Done Together.
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6424 E Greenway Pkwy
STE 100
Scottsdale
AZ 85254
Contact us
Toll Free Tel: (888) 290-4285
Email: sales@pro-matters.com
Contact Support
support@pro-matters.com